J & D Landscaping — Establishment and general contractor at 123 South Main Street, East Windsor, Connecticut.

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  • Nov, 23 2019
    Luz Norris
    J&D was punctual, knowledgable and quick to respond. My reasons for the low rating are due to not providing a detailed written estimate as requested, price, refusal to provide a certificate of insurance and lack of professionalism. We were provided a price via email and after we requested a detailed written estimate for the second time we were provided a basic breakdown of the project and price via an email. Quoted price was higher than expected so we decided to obtain quotes from 3 additional contractors. Each of these contractors provided detailed written estimates and their price was approximately 20% less. We chose a contractor and let the others know the reasons why we did not go with them. J & D's response to not winning the bid completely lacked professionalism and was childish in many ways. Joe ensured to let us know he was now booked until June due to our delayed response (which was about 10 days, in my opinion not that long for 1200sq ft project!) and he wouldn't be able to do the job in May as we requested (we did not request May we asked when he could do the job and were advised May). He continued by saying he knows his competition and we need to pay attention to the details, because you know we'll get what we pay for. He closed with a flippant good luck! The issue with proof of insurance occurred because we asked for proof of liability and comp insurance. His response was he couldn't send it because they can be copied. I work in commercial insurance and understand how certificates of insurance work. They are not proof of coverage they simply provide consumers with confirmation of the contractor's type of coverage and limits of insurance. Refusing to provide is a red flag in my opinion.
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